Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 120 replies
  • 15 Helpful

iPhone 14 pro back order

I ordered a new iPhone 14 pro 256gb on Friday 21st October and was told it would take 7 days. I need this before I go on holiday and the my current phone return is due on the 6th November, is there any way to get an update on the expected delivery? 

Resolved! Contract

Hello..!!this is tanveer i need a contract sim with Ee

iPhone 14 pro max 256 deep purple

Just wanted to give an update, after 6 weeks of waiting my phone is finally due to be delivered tomorrow. Ordered on 17th of October and not had any updates apart from ‘ your order is on track’ every week until today I got text from dpd. Hopefully ot...

iPad Air

I placed an order for delivery on 24/11 but the address was incomplete on the package so the courier couldn’t deliver. I spoke with customer service on the 25th and they cancelled the order and advised I re order but I am unable as the original accou...

Watch

Hello im looking at getting a watch added to my plan just wnated to know how much it would be a month? I upgraded my phone 2 weeks ago 

Order number and reference number

I ordered my iPhone upgrade and I received and email with a reference number beginning xko and was told to give them a call as there was an issue with my order . I then called and they asked me to re do my order over the phone which I did I then rece...

Niic1 by Investigator
  • 1407 Views
  • 3 replies
  • 0 Helpful