Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58291 Views
  • 122 replies
  • 15 Helpful

Order still processing

I placed an order online on 30th august which said dispatched within 1 day (Apple iPhone 13 Pro Max Green 256GB) however I got my email and order number starting with XKO and still says processing and deposit is still pending on my bank. Are they run...

Abaker15 by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

New

Hi I need help iv just had a message of ee saying that to get in touch about a new connection thats been cancelled what does this mean 

Morgan43 by Investigator
  • 529 Views
  • 5 replies
  • 1 Helpful

Discount on upgrade

Hi, I am due to renew my contract today and I currently receive an £8 discount on my monthly charge, can you confirm that this discount will continue on any contract I take out today? many thanks 

Wrong sort code and account number

Read more (Highlight to read)Read more (Highlight to read)Hi my name is hajj I have purchased a sim contract today but I notice I gave the wrong sort code and account number  ********** hope to hear from you soon  yours faithfully  hajj  Hi my name i...

Hajj4444 by Explorer
  • 376 Views
  • 3 replies
  • 1 Helpful

want to discuss about order

i placed an order yesterday that was successfully approved but accidentely the email on which i received the order and tracking number written wrong i want to change that it only one alphabet wrong

chiemeka by Visitor
  • 359 Views
  • 1 replies
  • 1 Helpful

Resolved! Order

I can’t seem to place an order as a new customer for a tablet without verifying my account. But this is saying I need to link a device? Which I don’t have yet? How do I get this sorted?

Upgrade

Tried to upgrade last Tuesday all went through and received email however when I track order it says nothing available what’s going on, what makes it worse is did husbands Monday all went through fine and he received it few days later. Can’t ring cus...

Sam_1987 by Visitor
  • 445 Views
  • 1 replies
  • 0 Helpful

Order

I have ordered a watch with my contract on Saturday.I have 0 updates ??? I have an order number but when I use this on the "online order tracker" and its saying it has a problem...I am increasingly worried this has been lost or not even completed? I ...