If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
My partner upgraded and traded her Samsung in for a newer one and got her contract price reduced by about £20 per month, it’s time for me to upgrade but the only option i get is for trade in for a bank transfer but not the reduced contract option, i ...
I’ve ordered a new device and i won’t be there when it’s delivered. I live in a block of flats and i’m more than happy to leave the delivery with the front desk as they usually take my parcels. I was not able to get it delivered to an ee store for so...
Hi, I visited an EE store on Friday to upgrade. The phone was not in stick and was told I will receive it by Monday as it is guaranteed 1 working day delivery. I went into today and was told the phone was not here and I 'should' a text. Not text and ...
My new phone has not been delivered for the second time after five phone calls to support and one visit to a store. What the hell is going on? EE have not been able to send my house name to DPD and then subsequently have not been able to update the a...
Hi EE. I've ordered a new contract a few days ago, I saw that most deliveries should take two days, it's been over that but I've received no communication and I'm a bit worried it hasn't gone through and when I'm supposed to expect it please It was a...
Ordered Apple Watch series 7 a week ago and still not heard from ee or the delivery courier
Hi thereI placed an order yesterday but the order tracker hasn't updated - **********I've noticed the order confirmation email says in the subject "please call us to discuss"Is there a problem or is it normal for it say that in the subject. [mod edi...
I need to pick up a phone from lakeside store tonight. But when I try phoning the answer message says closed. But online say open till 20:00. 路 can anyone confirm before I star my 30mile journey
Hi, I have had an awful experience with EE the past 4 weeks. It all started as I had to send the first iphone 13 pro max back within less than a week as it was over heating. I then received the replacement and when the DPD guy gave it to me at the d...
My order should have arrived today. It says in the website it’s in stock. I haven’t received an tracking number just a confirmation email with an order number starting with ‘xko’. It’s an upgrade for my current phone.
