Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68805 Views
  • 120 replies
  • 15 Helpful

Uprgrade phone not delivered by dpd

My phone has not been delivered by dpd however when i have spoken to them they say they have lost it at the depot and to speak to ee directly. I urgently need my phone as the old one is broken and i need it for work - i cannot get through on the phon...

No tracking for delivery

I ordered a Google Pixel 6a 128gb Charcoal & the Xbox S Gaming Bundle. I’ve had no updates, other than the email confirmation. I'd expected to have heard something by now? Previously, items have come the next day and had updates very quickly. The onl...

3mma1 by Investigator
  • 487 Views
  • 2 replies
  • 0 Helpful

Order update

I ordered a phone on Saturday and I’ve not received any tracking information yet or updates about the order. I’m very worried 

Resolved! Verification PINs during online purchase not going through

I upgraded to a new phone online today and I successfully received a verification PIN to my phone's number. I also tried to upgrade to a new tablet and smartwatch today, but the verification PINs didn’t go through to the numbers of my current tablet ...

My new phone

Just wondering if the phone has been sent out yet.

Adele40 by Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max update

We payed off one of our contracts on the 2nd of November so we could order the iPhone 14 pro max black 256gb for my sons 18th birthday the lady in store assured us we would get it before his birthday on the 4th of December, we’ve had no communication...

Jed2004xxx by Established Contributor
  • 769 Views
  • 4 replies
  • 1 Helpful

iPhone 14 pro max

I ordered the iPhone 14 pro max 3 weeks ago was told 2 weeks ovb I can now see it’s 28 days plus but what I wanted to know is does that include the 21 days already waited or added on top because nobody has updated me personally on this