Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sim only order

Danny138
Investigator
Investigator

‎11-01-2023 07:23 PM

I placed an order for a sim only contract on the 9th as my sky has come to an end. I received an email with the heading : Successful EE order ref: ********** 

does this mean it was successful as when I have tried to track the order online it doesn’t show anything? Any help much appreciated. 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎11-01-2023 07:24 PM

@Danny138  That’s an order number not a tracking number and SIM cards are sent out 2nd class Royal Mail 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Danny138
Investigator
Investigator
In response to Chris_B

‎11-01-2023 07:26 PM

Does that mean it will be delivered then? 

0 Helpful
Danny138
Investigator
Investigator
In response to Chris_B

‎11-01-2023 07:26 PM

Does that mean it will be coming?
0 Helpful
Leanne_T
EE Community Support Team
In response to Danny138

‎12-01-2023 07:47 AM

Hi @Danny138

SIM orders can't be tracked online, they are delivered within 2-5 working days by Royal Mail. If you would like to make sure the order has all gone through for you please give us a call on 0800 956 6000. 

Leanne.

0 Helpful
Related Content