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New customer sim only order

Brown2805
Visitor

‎11-01-2023 07:25 PM

Hi I have placed a order as a new customer for a sim only but I have been told they need to speak to me to confirm some details in the next 48 hours what questions do they ask I have never had this done before thanks if anyone can help thank you 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎11-01-2023 07:59 PM

If they've asked to speak to you then you you need to call them or your order will not proceed. It could be anything from your credit standing to the spelling of your name.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎12-01-2023 07:49 AM

Morning @Brown2805

Thanks for coming here. 

If the team have requested further details, please call us and they will go through everything with you 🙂 

You can call us on 0800 956 6000. 

Leanne 🙂

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