Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61855 Views
  • 118 replies
  • 15 Helpful

Tracking

Hi,I ordered a SAMSUNG GALAXY S22 PLUS 128 on 25th September, and I still haven't received it. I've had the tracking number, however on the updates, it says it has not even been accepted. After calling the EE store they said they don't know anything ...

Google Pixel 7 Pro

I have just pre-ordered the Google Pixel 7Pro and I ordered the wrong colour. Can I change this to Obsidian please instead of Hazel

Lindam60 by Visitor
  • 546 Views
  • 1 replies
  • 0 Helpful

Orders

Hi,  I ordered a phone today, and it says I was successful, but not heard anything since.Have my order number 

Return

I upgraded my phone and received my new one today, unfortunately I’m not happy with it and want to change device? How do I do this please? 

Ring to discuss

Ordered a phone on my order confirmation it says please call to discuss even though i’ve paid upfront costs ? 

iPhone 14 pro max

Hiya I ordered a phone with use and it hasn’t sent me a confirmation code or no reference number but it’s took the £30 out my bank what shall I do 

Sim card cancelletion

I ordered a new sim card for a Sim free phone and being an existing EE customer i wished to stay with you, having placed the order 22nd September 2022 on the 1st of October i had a call with a person called Liam who was reading out all the legal bluf...

New upgrade

I ordered a new upgrade thy took 30 pounds upfront and no confirmation email will I receive new phone 

Help

Help  with an order