Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59082 Views
  • 122 replies
  • 15 Helpful

Did not receive my tracking number

I placed my order on the 13th of September over the phone the man said that my order will be delivered on the 16th however I received a email saying that my order will be with me soon but there was no date on when it will come and no tracking number ...

Mich94 by Investigator
  • 768 Views
  • 9 replies
  • 0 Helpful

My mobile order is stuck

I upgraded my phone via trade in on the website on the 19th Sep. I got my email confirmation and order number as expected. Today (20th) I've had an email asking me to call them on 0800 079 0531 to complete the order. It doesn't say what's wrong, only...

mattg543 by Explorer
  • 482 Views
  • 2 replies
  • 0 Helpful

Anyone received Apple Watch yet?

Ordered the new Apple Watch last week and was promised a delivery date on Friday. Friday has come and gone, I’ve called EE this morning and have been told it may be Thursday?? If it doesn’t come then I can cancel the order and make a new one? The EE ...

Coney3173 by Investigator
  • 446 Views
  • 2 replies
  • 2 Helpful

Resolved! Samsung s8 tab keyboard cover

I recently purchased the s8 tablet. When I made the purchase, the offer said I would also receive the book cover keyboard. When will I receive it?

Stellur by Visitor
  • 611 Views
  • 1 replies
  • 3 Helpful

Resolved! S8 tablet free keyboard

Ordered a s8 tablet in the last week it arrived today but it stated it comes with a free keyboard how do I claim that? When u had my phone and got free ear pod things I used samsung claim but when I do this for the keyboard it states out of date

Cherry80 by Investigator
  • 999 Views
  • 3 replies
  • 1 Helpful

iPhone 14

Hi I ordered the new iPhone 14 pro phone on Sunday and it’s to be paid monthly I was told by the store that I’m to call up and no one is getting back to me I was told then on the call by 11:00am this morning I’d get a text from dpd confirming my orde...

Upgrading to iPhone 14 Pro contract

Hello,I placed an order online for upgrading my contract to iPhone 14 Pro phone contract on 18th September. I opted for in-store pickup and have received an email stating that my order is on the way. But it has been 20th September, today, and I am no...

How to send in device for any time upgrade

I upgraded my device early as part of any time upgrade but I haven’t received any information on how to send in my old device? I’ve already received my new iPhone.

gdgraeme by Visitor
  • 345 Views
  • 1 replies
  • 1 Helpful

Order iphone 14 series

How many days did you received your order? I have ordered 17th of sept and tracking number is not moving. Still on order received no dispatch yet. I will be on holiday in 3 weeks im afraid it might not come on time?

Aniu248 by Investigator
  • 357 Views
  • 1 replies
  • 0 Helpful