I am absolutely furious that I spent an hour online last night ordering an upgrade trading in my current iPhone 12. I went through the whole process and paid my money ( £50 ) and did not receive any communication relating to the order . On speaking with them this morning they now tell me they can’t do that deal and that my money is just reserved from my account . I feel that this is very sharp misleading practice and they took my order and payment on false pretences. Surely this is not the way to treat long standing customers ? Coupled with the fact I am continuously cut off mid conversation because of their poor connection and the length of time I’ve been with them I am appalled that they can treat me with such poor customer service. Not impressed in the slightest . More annoying is that the young lady I spoke with this morning was very pleasant , helpful and apologetic and she referred to her manager twice they still refused to honour the deal . I’m sure this is contrary to my rights under the consumer laws but even if it was does one really want to continue their custom with a company with such a poor customer service.
