Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56688 Views
  • 118 replies
  • 15 Helpful

phone deliver to store

Hi,i made an order for store delivery, when i check ee tracking it says it was dispatched yesterday morning. i cannot track this any further and i was hoping it would be ready to pick up today but i have not heard anything. Is this normal?

ellrenee by Visitor
  • 422 Views
  • 2 replies
  • 0 Helpful

When will my order be delivered?

I made a new order for upgrade 4 days ago and still have no phone and when I track the order it says not possible to track. Help please 

Accessorry order

I added an accessory to my plan and received an email but no order number to track it? anyone had this problem? when can I expect my order to arrive 

iPhone 14 pro max256

I ordered the iPhone14 pro max256G black on October 9th, doesn't ee's official website say that it will be delivered within 21 days? Why I haven't gotten a new iPhone yet

huang1985 by Contributor
  • 705 Views
  • 3 replies
  • 0 Helpful

No order delivery date or email

Good evening I have orders xbox series x which said was in stock dispatched within 2 days. I paid £10 upfront and received my payment receipt but have no order confirmation no order number no delivery date or anything? I have no idea of or when this ...

bought phone but want insurance??

Just ordered phone online then had to call last night - order has gone through but realised I didn't ask about insurance.  I really want insurance.  Phone will be delivered to EE store Monday...  Am I too late to get insurance on it?  I'm a bit disap...

Blkay by Investigator
  • 323 Views
  • 1 replies
  • 0 Helpful

Order number

So I have ordered AirPods Max and have received a confirmation email but it has no order number. Is there anyway to find the order number or does this come in a separate email?

New contract

Hi, I agreed new contract and included in my bundle was samsung buds and £300 payment card. Have they been sent and if not when should I be receiving them

Urgently

Hi I try Oder Apple IPhone 14 pro max but from shop EE online there be pay 30£ upfront and after monthly but my money are stuck and pending on my bank account can you help me how I got money back on my account I contact EE chat online they tell me I ...

Pavlina1 by Investigator
  • 317 Views
  • 1 replies
  • 0 Helpful

late order

i have ordered an iphone 12 which was meant to be next day delivery. I have not gotten any emails or text messages to tell me if my order has shipped or not. also my tracking number does not seem to work on any delivery websites including this. i hav...