Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58753 Views
  • 122 replies
  • 15 Helpful

iphone 14 pro delivery date

Hi, I ordered my 14 pro 2 days ago, says next day delivery but also says back order so assuming no stock, does anybody have info on when it’ll be stocked. It’s an iphone 14 pro deep purple with 128gb

NoahStev by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max

Ordered iPhone 14 pro max space black 128gb nearly 4 weeks was told be 14 days on phone not even had a confirmation email or text ee is a joke  

Reece325 by Contributor
  • 353 Views
  • 1 replies
  • 1 Helpful

Playstation 5 order

I ordered a playstation 5 yesterday and received the "thankyou for your order" email with the order number, and the £10 upfront cost has been taken, but I havent received anything since, and the order number won't work in the track my order part. It ...

Delivery, status

I placed an order for a laptop over 65 hours ago and I still can't check the delivery status. what should I do

Hi

Hi

Order delays

Ordered my phone on 31st October .. still no update on delivery.. was quoted within 21days when I ordered… that was a joke i think .. rang 150 to be told they have no idea and can’t help … has anyone who ordered a I phone 14 pro max since then receiv...

Gordoncbr by Contributor
  • 533 Views
  • 5 replies
  • 0 Helpful

Sorry we can’t show your order right now

Yesterday morning I ordered an iPhone 14 256gb in purple I receive the confirmation number and email and said I Should hear soon but when I try to track nearly 2 days later it statessorry we can’t show your order right now it seems to of been stuck o...

Wmos56 by Visitor
  • 343 Views
  • 1 replies
  • 0 Helpful

Upgrade order stuck on DPDs system so not received

Does anyone at EE know how to resolve and sort out this problem for me? If you do please can you help me. Instead of being fobbed off and passed from pillar to post. I ordered an upgrade and new contract several days ago. DPD never delivered the devi...

Mobile delivery

Hi there.Phoned EE yesterday to make a claim through a insurance policy for a smashed mobile screen.  Was told DPD will come today to exchange the phone but no one came came.  Only we made sure that someone would be in today but no one turned up.   W...