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Game Pass not included with Xbox delivery

MeOfCourse
Explorer

‎24-05-2023 02:31 PM

We received an Xbox Bundle from the EE Store but the x24 months Game Pass wasn't in the box. Previously a Playstation Order included PSN Credit in a separate envelope that was alongside the console. 

Pursuing EE instructions for contact it feels like I have been through every part of the phone menu and am unable to get through to the Digital Sales Team, pls help

 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎26-05-2023 09:16 AM

Morning @MeOfCourse 

Thanks for coming here. 

We have replied to your private message 🙂

Leanne.

0 Helpful
callumlee91
Visitor
In response to Leanne_T

‎26-06-2023 07:13 PM

Hi there I am in the same situation can you please advise asap

0 Helpful
Christopher_G
EE Community Support Team
In response to callumlee91

‎27-06-2023 08:04 AM

Hi @callumlee91 

Did you take your contract out in store? Have you been back in to discuss it with them?

Chris

0 Helpful
MeOfCourse
Explorer
In response to Christopher_G

‎27-06-2023 08:22 AM

Hi, the game pass arrives as a text link, the online advice was to go to the store, the stores guidance was to go online. I worked for 121, Orange and then EE. They have never been able to unify a consistent policy, training, or service between departments.

Sent from Outlook for Android<>
0 Helpful