Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64308 Views
  • 120 replies
  • 15 Helpful

Resolved! EU Roaming

I’ve paid £10 for one month of EU roaming and it worked fine, but I’m back home now so how do I terminate it? (The last time I took out roaming it automatically rolled over into a second month, something I want to avoid!).

JJ164 by Visitor
  • 896 Views
  • 1 replies
  • 2 Helpful

trade in

i have just updated my current iphone 12 to an iphone 14. i selected trade in but the iphones it’s offering me to trade in isn’t the phone i’ll be trading in and have only been offered £4 a month off my bill rather than £12 like it said on website… w...

Ps5 bundle not accessible to select online

Hi, I am trying to select the pS5 bundle for purchase and added to my account but for some reason I feel there is a glitch in your website, as it repeatedly asked me to login, when I’m already logged in. This has been happening for a while which is f...

Resolved! PlayStation 5

I’m trying to join EE and do a deal with a ps5 and I’m not able to do anything can someone help me 

Jay991 by Explorer
  • 1059 Views
  • 2 replies
  • 1 Helpful

Resolved! Orders

I ordered an Iwatch yesterday and I've only had a confirmation email nothing else in over 24hrs, its giving me an order number to track but then saying order can't be tracked, I wanted to find out a bit more on delivery please 

Ashnmarc by Explorer
  • 498 Views
  • 3 replies
  • 1 Helpful

iphone 14 pro max delivery

Hi,i placed my order last sunday 19th of feb. How many days before it can be delivered to the EE store so i can pick it up? Thank you! 

Tfb8 by Explorer
  • 373 Views
  • 2 replies
  • 0 Helpful

Re: complaint

Hello all,  I purchased a sim card from EE harrow town center recently, I am an international student so I will be leaving this country after a year. They have made a contract for 24 months instead of 12 months and I want to change it to 12 months bu...

Tablet ordered

Ordered a tablet to pay for on my account but haven't had an email confirmation and don't have a tracking number . It was the Nokia t10.

Samsung s23 pre order

Hey Has anyone had a problem with the delivery of the Samsung s23 as I have preordered my phone in store last Friday and was told it would come this week and I had no notification or nothing from the DPD and been wondering does it take that long for ...

Nataly2 by Investigator
  • 636 Views
  • 5 replies
  • 0 Helpful