SIM card not arrived

Rachael495 · ‎24-07-2023

Hi,

I ordered a SIM card when I purchased a sim only contract from EE ON 17th July. It's been 5 working days and I have not received my SIM card.

I can't speak to anyone on the phone as the automated line asks for a mobile number and only accepts EE numbers but I don't have one yet as I am a new customer to EE.

Any advice would be appreciated ..

Rach

Schockwave · ‎24-07-2023

Hello @Rachael495 ,

Welcome to the community,

Have you tried ringing this number: 08000798586?

Has the post arrived today? You may receive it today.

If you are near an EE high street store, you could go in there with ID and may be able to get one there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎24-07-2023

Hello @Rachael495 ,

Welcome to the community,

Have you tried ringing this number: 08000798586?

Has the post arrived today? You may receive it today.

If you are near an EE high street store, you could go in there with ID and may be able to get one there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Rachael495 · ‎25-07-2023

Hey @Schockwave

thanks for your advice.

I went in store as you suggested and was able to pick one up - thank you for letting me know that was an option.

much appreciated !
R

Leanne_T · ‎25-07-2023

Thanks for coming back and letting us know @Rachael495

Leanne 🙂

Schockwave · ‎25-07-2023

@Rachael495 , glad I was able to help and you got it sorted by going into a store, thank you for letting me know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.