Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Oder cancelled then not

Hi i placed an odder yesterday got a confirmation text with tracking info then got text at night saying it was cancelled i phoned up today and said i need to go to ee shop to show passport etc done that at the shop but still dont know if the ofer is ...

Antt71 by Investigator
  • 281 Views
  • 1 replies
  • 0 Helpful

Resolved! EE playing me for a fool

Well done EE, you done it again!A few weeks ago you failed to deliver my new upgrade three days in a row because you didn't have my full address on the package, hence DPD couldn't find me.Yesterday, I stupidly put my trust in EE, gave you the benefit...

AdamWC by Established Contributor
  • 503 Views
  • 5 replies
  • 1 Helpful

Resolved! Upgraded my phone

I ordered a new iPhone 14 pro a week ago as an upgrade and got confirmation saying that my order is on its way. However, have not heard anything since and when I try and track my order it says sorry we can’t show you order details now. My contract is...

Calum28 by Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

Failed delivery for 3 days in a row...

I have placed am order on the 18th where it said that would be delivered next day!Today it is the 3rd day DPD failed the delivery and when trying to track ou DPD Website the page is just blank and EE order tracking only says dispatched! Unacceptable....

SIM Card not arrived

Hi,  SIM despatched on 4th October. I have still not received it. Please don't advise me to call the helpline as you simply do not get a response. 

NUSIM22 by Contributor
  • 282 Views
  • 3 replies
  • 1 Helpful

sorry, you can’t track this order type just yet

i have ordered the iphone 14 pro max. When i want to track my order it comes up with this message. I have used my email and phone number which i placed the order on and comes up with this message both times. Any help would be appreciated.

SJ03 by Visitor
  • 484 Views
  • 1 replies
  • 0 Helpful

Apple Watch ultra

Hi there, how long does it take to dispatch the new Apple Watch ultra. I ordered 2 weeks ago 

Still no update on delivery

Has anyone managed to get an IPhone 14 Pro Max 256gb Deep Purple?I was told 21 days and I’m sitting on 23 days now and no update but on the website ir states 1 day for delivery!! So annoying!! 

Lward181 by Visitor
  • 394 Views
  • 2 replies
  • 0 Helpful

Iphone 14 pro max 256gb purple

Why is my order not dispatched yet and no delivery date. Ordered on 26.09.2022 and was told that it would be dispatched within 21 days. There is nothing to check every time when EE sends an email re update on the order but in fact when you check, the...

Blue2019 by Investigator
  • 420 Views
  • 4 replies
  • 0 Helpful

Proof of id.

I am wondering whether a provisional drivers licence  is ok as id for a home delivery  Thanks