Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56959 Views
  • 120 replies
  • 15 Helpful

14 pro max order

Hi,I ordered the 14 pro max on the 8th October with, delivery to store, with no update yet. I’ve since had a text to say my contract runs out on the 18th November. What happens if my contract runs out and my new phone still hasn’t arrived yet? Thanks

Danig873 by Visitor
  • 307 Views
  • 2 replies
  • 1 Helpful

Delivery

Hi iv not recived my sim gone on website it’s got xx xxxxxxxx xx I’m at xx xxxxxxxx xx [Mod edit: Please do not post personal information on the public board. Thanks!]

Shanise by Visitor
  • 275 Views
  • 2 replies
  • 0 Helpful

Frustrated is an understatement

Ee have been selling people iPhones under a false pretence, saying one thing the delivering or not delivering another.  Customer service can see that customers are frustrated and rightfully so as we are all being told something entirely different dep...

luluboo90 by Contributor
  • 323 Views
  • 1 replies
  • 1 Helpful

Resolved! Ordered wrong phone

I want i phone 14 pro max but by mistake it's i was ordered iphone 14 pro i want to chamge my order  

IPhone 14 Pro Order

Hi, Does anyone have a real indication of when the iPhone 14 pro (128GB - Black) will be in stock. When I placed my order it said usually dispatched within 7 days. When it didn't arrive, I was told it was actually within 14 days, and today I have now...

Resolved! Iphone 14 pro max gold 128gb

I ordered iphone 14 pro max 128gb in gold it says expected delivery would be 14days has anyone received updates with the phone coming early than the expected amount of time to take

Fxxh99 by Investigator
  • 487 Views
  • 4 replies
  • 3 Helpful

iPhone 14 pro backorder

Hello, I ordered a 14 pro 128gb on the 25th October and was told it would be despatched with 14 days. It’s now been 14 days and no sign of any further progress. 

Pb678 by Visitor
  • 335 Views
  • 1 replies
  • 0 Helpful

Resolved! Meu pedido

I need you to check my order 

Diinniiz by Visitor
  • 312 Views
  • 1 replies
  • 0 Helpful

Order despacth

Hi I have an order number starting xko. I ordered on the 31st October and it stated that it is normally despatched with in 24 hours. I have gone on order tracking and it says that there is no information on the order yet but we are are on day 7 now. ...