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Dav281283_
Visitor

‎20-07-2023 08:46 AM

Hi I placed an order this morning to change from sim only to handset but it’s saying I have to call with more details and information why is tht ? 

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Alex_M
Star Contributor
Star Contributor

‎20-07-2023 09:17 AM

Hi @Dav281283_ 

It could be anything from a typo in your address, to a problem with payment.

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎20-07-2023 09:17 AM

Hi @Dav281283_ 

It could be anything from a typo in your address, to a problem with payment.

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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