I upgraded my phone on sunday the money has come out of my bank but no sign of

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Simone48
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‎18-07-2023 01:43 PM

I upgraded  my phone on Sunday and no sign of it yet

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Alex_M
Star Contributor
Star Contributor

‎18-07-2023 02:26 PM

Hi @Simone48,

Have you received your order number via email? If so you can check the status of your order online.

DPD will text you before 11am on the day of delivery with a time slot.

If you have not received any order confirmation or contact since taking out the new upgrade, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎18-07-2023 02:26 PM

Hi @Simone48,

Have you received your order number via email? If so you can check the status of your order online.

DPD will text you before 11am on the day of delivery with a time slot.

If you have not received any order confirmation or contact since taking out the new upgrade, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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