Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
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No tracking details for iPhone 14 pro max

I ordered on 16 September with an estimated deliver date 'within 21 days'. When I enter my order number it says no tracking details. My confirmation email also said that I have been charged £0 but I paid £50 on the 16th

HlllyFoz by Visitor
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  • 1 replies
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Where's my order?

I ordered an additional phone on Wednesday. I have not received a confirmation email. I called 150 this morning and was told to wait for a text from dpd at around 11am. I still have not heard anything. 

iPhone 14 pro max

Pre ordered and was told I would have it on the release date. Didn’t turn up. Rang EE said I would get it within 14 days of the order. Never turned up. Rang EE now expected within 21 days of ordering. EE when’s my phone coming and why is the estimate...

Carlsburg by Investigator
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  • 5 replies
  • 2 Helpful

Order xkoXXXXXXXXX Dispatch

Hi,i placed the subject order yesterday at around 9am and have not recieved a dispatch notification even though the item is in stock. can you please advise what the general dispatch turnaround time is and provide an update on my order if possible? Re...

Returned phone upgrade "appears" to of been lost ..what now?

So I ordered the z flip 4 ..but couldn't get past the visible crease so returned it via channel returns ..  special delivery guarenteed by 1.00pm ... that was Sep 03rd .... Royal Mail tracking shows recieved by royal mail Birmingham and then that's i...

Upgrade phone samsung s22 ultra

Placed an order for Samsung 22 ultra on Sunday 18th and have had no update as to where it is. Tried to call twice and had the phone cut off. Can someone track my order? When I type my tracking number in it cannot locate the order. 

Sprest by Investigator
  • 1986 Views
  • 5 replies
  • 0 Helpful

15th Sep pre-order Iphone 14 PM

Anyone here who pre-ordered on the 15th of Sep for iphone 14 pro max? What update do you have? ive talked woth CS the other day and he said that the phone is at the warehouse and awaiting to be  picked up. 

jddiasnes by Contributor
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  • 1 replies
  • 0 Helpful

Order

Made an order by phone but accidentally ordered the wrong colour phone, is there any way I can amend my order or will I have to cancel it and start again? (It’s for my upgrade) 

Ultra watch ordering joke

Ordered on the pre order day and had confirmation email ,had another email on the 16th September saying order on track ……….AND NOW ITS AN OPEN ORDER WITH NO IDEA OF WHEN I WILL RECIEVE IT. Phoned CS this morning to be told it didn’t get processed unt...

Amanda1967 by Established Contributor
  • 879 Views
  • 12 replies
  • 1 Helpful