Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54966 Views
  • 118 replies
  • 15 Helpful

Phone order on Saturday

Hi everyone. I have ordered phone this morning at 9am received and email saying" Your order’s being processed. We’ll let you know when your device is on its way. "and Ive not had any updates since. How long does it take to process if order on Saturda...

Resolved! Fold 4 Delivery Updates not working

Ive had the confirmation email and code, the moneys been taken but since ordering on the 29th September, nothing. Does this mean theres just a backlog of orders and i literally will get a delivery update from dpd when they are to deliver it? the trac...

lazbian by Investigator
  • 349 Views
  • 1 replies
  • 1 Helpful

Lenovo 3i Stock

Hi folks, looking to order a Lenovo 3i gaming laptop with Add To Plan however it is currently out of stock.Do we know rough date it'll return?Secondly if I order it now will it just cancel it or send it out to me when it comes in stock?Thanks

No tracking info available after 2 weeks

so i ordered the galaxy fold 512gb on 29th september, got my confirmation code, moneys been taken but still saying 'no information available'on the tracker or follow up correspondence since last month. I wemt into shop but they said 'youll get a text...

lazbian by Investigator
  • 349 Views
  • 2 replies
  • 0 Helpful

online order

Hi    Can someone confirm that my order number xkoXXXXXXXXX has been accepted and processed?   [MOD EDIT: Removed order number from public view]  

Ezzo1878 by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful