Phone order

[Gilbert0]

Hi,

I placed an order on Saturday the 15th of April and  received my email containing the order confirmation number (xkoxxxxxxxxx) ,

I haven’t received anything since this so I called 150 earlier today and was told someone had closed my order on Sunday and this would’ve been a mistake, When speaking with the employee today he said I will receive confirmation of my delivery order and he will send the phone out for next day delivery also stated he will call me back in 10 minutes, I needed the call at 12:40 under the Impression I will receive a call in 10 minutes and have received no email, call or text,

Can someone please confirm my order for me please? 

Thanks,

Danny 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Leanne_T · Accepted solution]

Hi @Gilbert0 

I am sorry to hear this has happened. 

To get the order checked, please give us another call on 150 the team will have access to your account and give you an update on the order. 

Let me know how you get on 🙂

Leanne. 

[Gilbert0]

Hello @Leanne_T,

Thank you for your response! 

Your help allowed me to receive an answer regarding my order, sadly my order will be refunded but I’m thankful for your support.

I hope you have a great week😊

Thanks,

Danny

[James_B]

I'm sorry to hear that @Gilbert0 

Thanks for letting us know.

Have great week too. 🙂

James

[Waris786]

Hi I hope you are fine yesterday I order new iPhone 14 pro max but I did not receive any email regarding confirmation and my order number is xko292150261 please check for me