Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58953 Views
  • 122 replies
  • 15 Helpful

I still haven't received my phone

My phone broke down on 7th November, so I ordered a new one via an upgrade, on 8th November. Today is 1st December and I still haven't received my phone. I've had zero feedback from EE. I have no idea when my phone is going to arrive. They were very ...

htrd by Explorer
  • 603 Views
  • 3 replies
  • 0 Helpful

Awaiting iPhone 14 pro max

I originally ordered my iPhone 14 pro max in space black 256GB on 3rd November then re-order it on the 18th and been keep given mixed messages say it would arrive a week when I ordered it then I get told it’s next week (IE this week) as I’m on the ba...

Wait time for iPhone 14 Pro Max Gold 512GB?

Hi all, Hope everyone is well! I ordered a 512GB iPhone 14 Pro Max in Gold on 17th October. Still no sign of it and EE being next to useless saying they don't know when it will come, when the next stock is due, how many people in the 'queue' before m...

IPhone 14 Pro Max 256gb (Purple)

 Hi just an update I ordered mine on 6th Nov received message from dpd today saying it will be delivered tomorrow. Just over 21 days which is what I was told when ordering. Best thing to do is register with dpd app they will send you notification onc...

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J4CKO by Explorer
  • 406 Views
  • 2 replies
  • 0 Helpful

Where Is My iPhone 14 Pro Max

Hi, I upgraded my iPhone on 2nd November to the iPhone 14 pro max.my girlfriend also upgraded to the same phone with EE days after me. She has received numerous messages and her phone was delivered today.I have heard absolutely nothing and I still ha...

Order

when will my order be dispatched 

Birkett by Investigator
  • 380 Views
  • 5 replies
  • 1 Helpful

Not received phone

I upgraded my phone Monday evening. I have had texts from 150 to say my new contract has started but not actually received the new phone. Tried to track with tracking number, but saying tracking not available. Tried calling 150 to query but can’t see...

Amy1714 by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

where is my order

ordered a nintendo switch last week, called EE to chase it up multiple times and DPD as i received no notifications about despatch or delivery ect. EE informed me DPD had this down as delivered, this was signed for but whoever signed it spelled my na...

Where is my order

I ordered my upgrade 27/11/22 I can not track my order in anyway, I have my confirmation email with order number from when I made the order (order number doesn’t work) I also received a confirmation email confirming order was successful on 29/11/22 w...