Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56382 Views
  • 118 replies
  • 15 Helpful

Trade in

Received this message Hi from EE. This is confirmation that we have received the Apple iPhone 12 64 that you agreed to Trade In. We hope you're enjoying your new device! On the 8th of October but have heard nothing else since, on average how long do ...

LuBaker by Investigator
  • 321 Views
  • 2 replies
  • 1 Helpful

Upgraded phone

HiI did an upgrade as i was due i did this on line for Samsung A33 I got an email to confirm ordered but heard nothing more. It's now saying on my account that I'm not eligible for upgrade not sure of this because I have ordered new phone but I've he...

SY8 1ly

I would like an 1 phone 11 with unlimited everything what’s the best deal please 

no tracking order number

hi, i odered the new iphone 14 pro max on thursday by phone but didnt get a tracking number with my email.any help please 

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Ejay4 by Contributor
  • 424 Views
  • 7 replies
  • 0 Helpful

Apple Watch ultra

Hi EE what’s happening with the order?? I’m still waiting and yet you guys are not being helpful at all, I feel like you just got me to pay for a upgrade and then not deliver at all  plus why advertise something that’s not in stock and 

Cannot add another product

I have been with EE for four months yet when I try to order something I am told nothing can be ordered to my account at this time.I rang customer services and was told there is no problem and I can order but I cannot.I have complained yet again and s...

JeffHem by Investigator
  • 531 Views
  • 2 replies
  • 0 Helpful