Not impressed

[JuneHalliday]

I’ve ordered a new phone as a new customer. It promotes next day delivery. 3rd day on and still no phone. I’ve tried to track the order but the system does not recognise the order number. I tried calling it does not recognise my telephone number. This is a very poor start for a new customer to EE. Even more worrying I’m seeing lots of complaints like mine. 

[Leanne_T]

Hi @JuneHalliday 

Thanks for coming to the community. 

Which model phone, including memory size and colour did you order? 

Thanks. 

Leanne 🙂

[Chris_B]

@JuneHalliday  You need a tracking number to track an order an order number is just that.    You can call this number to call customer services if you can not call from a EE phone 

0800 9566000

[JuneHalliday]

It was iPhone 14 pro max 256GB purple, the system said it was available. 

[Leanne_T]

This is showing in stock @JuneHalliday 

Please call us on the number @Chris_B provided and select joining/new to EE, to get your order looked into. 

Leanne.

[JuneHalliday]

I have tried that, there is no options for what I want, therefore selected disconnections. Waited in a queue for a long time so gave up. It’s really difficult navigating you website and telephone system. I’m loosing the will to live 🥹

[Leanne_T]

Hi @JuneHalliday 

If you can try us again the team will have access to the order and give you an update. 

Leanne.