Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52191 Views
  • 117 replies
  • 15 Helpful

Iphone 14 PM on track

Does this update means that there's a chance on my order to be dispatch soonest? will have a holiday for a couple of weeks, might as well have it before the holiday? im planning to cancel it today but received an update. 

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Aniu248 by Investigator
  • 360 Views
  • 1 replies
  • 0 Helpful

Replacement phone

Hi, so I sent my phone back via a claim as my phone battery malfunctioned. Besides that the phone was in absolutely perfect condition. Obviously the battery malfunction was not caused by damage from me as I have never done anything to the phone that ...

Iphone 14 pro max

Hi  i hve ordered my phone past wed n was advised 24 hours but when nothing received called ee and was advised 21 days. Today i got credited back 30 quid i paid upfront so called then again and was advised the order is still there. Now when i checked...

follow up on order

hi placed on order for an iphone 13 2 days ago and was wondering if its on its way as the payment was taken from my account

iPhone 14 delivery

Hello, are there delays for iPhone 14 delivery? I ordered mine over a week ago and still waiting for DPD tracking to come through

Fashmore by Explorer
  • 687 Views
  • 2 replies
  • 0 Helpful

Online returns

Why does EE have the longest faffy returns process, been told today that it could take a month to sort a return out!  Not very good if you’re a long distance lorry driver and you old phone is broken! Come on EE get this dreadful process updated!

Cancel Roaming pass

I took out the £10 roaming pass add on for a recent trip to Italy - I have a monthly pay SIM only contract.  The instructions on stopping this on the website by texting STOP ROAMING PASS to 150 now that I’m back in the UK don’t seem to work as I’m ju...

rhepneil by Investigator
  • 3560 Views
  • 7 replies
  • 2 Helpful

Phone

Which is the best phone