Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59357 Views
  • 124 replies
  • 15 Helpful

Help me

hello on 09/09/2022 I did an earlier update.  I added a new iPhone pro max gold to it.  on 6.10 I called the service office to find out about my parcel.  I got a message that it was delivered to the ee store on September 15th.  I did not receive any ...

Dominika3 by Investigator
  • 439 Views
  • 2 replies
  • 1 Helpful

Confirmation Email

Hiplaced an order a couple of hours ago for additional line but no confirmation email to confirm order placed. How long do they take to be confirmed?

Pinky12 by Investigator
  • 457 Views
  • 3 replies
  • 1 Helpful

Resolved! ee friends and family codes not working.

I have tried to use a friends and family code given to me to upgrade my son's sim to a phone contract. I have now tried to use two codes that have been sent to me, but both have not worked. The message that I receive is "this code is not valid with y...

Ordered new phone

I ordered a Samsung galaxy s22 ultra phantom white on the 4th December, I had an email once I have purchased the phone and it said its on it way with the order tracking number. I have tried to track it since I have ordered the phone on the ee website...

ell96 by Explorer
  • 415 Views
  • 3 replies
  • 1 Helpful

Order

I placed an order on 8.12.22 which was in stock with 1 day delivery. I have heard no more? please advise me what’s happening!

EB307 by Explorer
  • 341 Views
  • 4 replies
  • 0 Helpful

Dpd didnt knock

Dpd driver Mark stated he knocked and sent message saying wouldn't be back till following day. He never knocked I was in with my daughter and my dog would have bark. Not happy waited in all day for item to be **bleep** on from dpd as they are useless...

Joy81 by Visitor
  • 920 Views
  • 3 replies
  • 1 Helpful

Order

Hello I how would I know if my order has been accepted 

Glass

I just want to buy the xrai but it won’t let me unless I connect with ee 

Resolved! Upgraded

I've ordered the Google 6a with fitbit watch but when I got the confirmation email it doesn't mention the watch does this mean I won't get the watch