Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63081 Views
  • 120 replies
  • 15 Helpful

Resolved! Giftcard

I have used placed an order for my upgrade of a Samsung 22 +. I have recieved my confirmation email but it does not show a giftcard, will I still recieve it? 

Becky108 by Explorer
  • 576 Views
  • 3 replies
  • 3 Helpful

I just want to buy something

Seriously all I want to do is by the nreal glasses, why do I have to register something first. 

Sibo2 by Investigator
  • 532 Views
  • 6 replies
  • 6 Helpful

New phone and contract

I've ordered a new phone but haven't heard of it being delivered yet!

Motz by Explorer
  • 391 Views
  • 3 replies
  • 0 Helpful

Z fold 4 stock

Ordered a z fold 4 (black 256gb) on 13th Jan and recieved a confirmation on 14th Jan, but tracker still stays at order confirmed, how long do I wait? 

JohnMcI by Valued Contributor
  • 822 Views
  • 1 replies
  • 0 Helpful

Resolved! New Order

Hi,Placed an order on Thursday for Oppo X5 pro in black. Pain an upfront fee and not heard anything since. Order update doesn't give me any details. Chris 

Order

I have tried checking the online checker but it doesn’t tell me anything 

Ps5 Order

HiI ordered a ps5 on 01/18/2023, when will it be delivered ?

Upgrade trade in

I upgraded my phone to the (iPhone 13 Pro Max 256gb-graphite) online last night and my order has been confirmed, and the order involves me trading in an old phone that qualifies for the offer and I would like a rough idea when I’ll receive my pre-pai...

Resolved! Delivery

Does anyone know if orders are delayed due to strikes? Ordered a SIM card over 3 weeks ago and haven’t received it. I ordered it over live chat and so haven’t got a tracking number or email to confirm - I’ve been trying to ask EE but haven’t got thro...