Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68969 Views
  • 120 replies
  • 15 Helpful

Resolved! Order new SIM card

I’ve just accidentally ordered a sim card I wanted to upgrade my pack on the sim i already have is it possible to cancel my order and get a refund .Order number : xko291279854

No order confirmation

I ordered a Pixel 7 pro in hazel 256gb, yesterday 30/03/23 but have had no confirmation about order since, I have a 12 digit order number but won't show me any details at the moment when I try to log it in tracking order status. Many thanks for any h...

Susan1949 by Investigator
  • 992 Views
  • 9 replies
  • 1 Helpful

Hi

How to cacnel my order

Kimon by Explorer
  • 386 Views
  • 1 replies
  • 0 Helpful

iPhone 14 Pro Max

Hi,ordered an IPhone 14 Pro Max 128gb space black on 24/03/23, received and email with the order number etc. My plan hasn’t been updated and whenever I check to see if my tracking or anything has changed it still has the we can’t show your order deta...

about delivering

and that I placed an order for an iPhone and a watch through your website, I did all the procedure that had to be done, it was already paid and I am not able to access the tracking for how it is in terms of delivery to the store

Rodrigo5 by Visitor
  • 417 Views
  • 1 replies
  • 1 Helpful

Resolved! Montly payment

How can i do a monthly payment to buy airpods max if my sim is not a EE one!

Enas_3li by Visitor
  • 576 Views
  • 1 replies
  • 1 Helpful

Resolved! EE return address

Hii need to return my iPhone as it has battery issues I spoke to customer service who has said they have sent a returns back but can take five days to arrivei don’t really want to delay the process so willing to send it back at my own expense on Mond...

Sarahs1986 by Valued Contributor
  • 1181 Views
  • 2 replies
  • 1 Helpful

Cannot use trade in as Discount already applied

2 weeks ago when I looked at upgrading early it allowed me to add me to add details of my old phone to trade in against a new one. It is now saying I cannot do this as discount already applied? I've gone through to the check out to see if there is a ...