No Delivery updates

stephencce · ‎31-07-2023

Hi I upgraded my phone Saturday morning and it said it would be dispatched in a day. I still haven't.heard anything and can't get any delivery updates. Need assistance quick as my current phone is about to die.... Thanks

stephencce · ‎31-07-2023

Its ok James thanks but I just phoned and they said even though they sold me one that was in stock, it actually wasn't.

Same thing happened when I upgraded last time. Very poor.

Will have a look about. Thanks anyway.

View solution in original post

Northerner · ‎31-07-2023

Hi @stephencce

Have you checked EE order tracking:

https://ee.co.uk/help/orders/track-mobile-order

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Gareth43 · ‎31-07-2023

Hey there download the dpd app using same email and phone number you used to make the order with. You’re more likely to find out from dpd about you’re delivery than EE in my experience.

G Alston
iPhone 16 Pro Max

stephencce · ‎31-07-2023

Yes still showing unable to track

James_B · ‎31-07-2023

Which phone did you order @stephencce?

James

stephencce · ‎31-07-2023

Its ok James thanks but I just phoned and they said even though they sold me one that was in stock, it actually wasn't.

Same thing happened when I upgraded last time. Very poor.

Will have a look about. Thanks anyway.

James_B · ‎31-07-2023

No problem @stephencce

Let me know if you'd like me to check stock for any other models.

James