Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

Order xkoXXXXXXXXX Dispatch

Hi,i placed the subject order yesterday at around 9am and have not recieved a dispatch notification even though the item is in stock. can you please advise what the general dispatch turnaround time is and provide an update on my order if possible? Re...

Returned phone upgrade "appears" to of been lost ..what now?

So I ordered the z flip 4 ..but couldn't get past the visible crease so returned it via channel returns ..  special delivery guarenteed by 1.00pm ... that was Sep 03rd .... Royal Mail tracking shows recieved by royal mail Birmingham and then that's i...

Upgrade phone samsung s22 ultra

Placed an order for Samsung 22 ultra on Sunday 18th and have had no update as to where it is. Tried to call twice and had the phone cut off. Can someone track my order? When I type my tracking number in it cannot locate the order. 

Sprest by Investigator
  • 1980 Views
  • 5 replies
  • 0 Helpful

15th Sep pre-order Iphone 14 PM

Anyone here who pre-ordered on the 15th of Sep for iphone 14 pro max? What update do you have? ive talked woth CS the other day and he said that the phone is at the warehouse and awaiting to be  picked up. 

jddiasnes by Contributor
  • 360 Views
  • 1 replies
  • 0 Helpful

Order

Made an order by phone but accidentally ordered the wrong colour phone, is there any way I can amend my order or will I have to cancel it and start again? (It’s for my upgrade) 

Ultra watch ordering joke

Ordered on the pre order day and had confirmation email ,had another email on the 16th September saying order on track ……….AND NOW ITS AN OPEN ORDER WITH NO IDEA OF WHEN I WILL RECIEVE IT. Phoned CS this morning to be told it didn’t get processed unt...

Amanda1967 by Established Contributor
  • 861 Views
  • 12 replies
  • 1 Helpful

iPhone 13 Pro Max 512GB non return fee

Hi, I have upgraded to the 14 with Anytime Upgrade and should receive it tomorrow (16/09) . Can someone confirm how much I am expected to be charged if I want to keep and not return my old device (13 pro max 512gb) thanks

hamid336007 by Established Contributor
  • 1651 Views
  • 10 replies
  • 3 Helpful

iPhone 14 pro max pre order

I pre ordered by iPhone 14 pro max. I was told over the phone that I should expect delivery the day after the launch of failing that no longer than a week. Which it has now gone past. We’re the EE team just lying and over promoting/promising? It woul...

Emmarush by Investigator
  • 472 Views
  • 4 replies
  • 0 Helpful