Cancellation of contracted sim

[Vandana3333]

Hi ,I bought a EE SIM from Stratford EE store.when I start using it at my home it has no network coverage.I went to store and told whole situation and asked them to cancel the contract they refused to do and said you have signed this.The person who was guiding me,was also busy with other customers and kept in and out .He didn't prepare any paper Infront me .At the end when he took all information about bank details then he gave me the papers and I thought it is renowned company I trusted them . Company cannot charge me for that product which actually not delivering it's service for which they have took sign in contract.I have right to cancel the product or service which is not working within the 15 days .I have told the on the next day when I purchased.please let me know how I can solve this issue? 🙏

[XRaySpeX]

@Vandana3333 wrote:

I have right to cancel the product or service which is not working within the 15 days .

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You actually have a right within 30 days to get a full refund for a faulty product under the Consumer Rights Act 2015 . What you don't have is the statutory 14-day cooling-off period under the "Distance Selling" rules if that's what you are thinking of.

[Leanne_T]

Hi @Vandana3333 

Thanks for coming to the community. 

Do you get signal in other areas? 

Does the EE Coverage Checker show good coverage indoors at your home address?

Please see our Returning a phone or device within 14 days, Help page for more details. 

Leanne.