Ordered switch on Saturday

[Dàvin]

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh 

[Katie_B]

Hello @Dàvin. 

What switch did you order?

Was it a pack or a specific colour?

Katie

[Dàvin]

Hey @Katie_B !

it was a Zelda bundle in white (the only available colour at the time)

 Dàvin

[Katie_B]

Hi @Dàvin. 

I am unable to find our delivery guidance for this device. 

Please give us a call on 150 and our customer care team will be able to confirm your order status. 

When calling please select option 2 to be direct to our automated menu. 

Katie

[Dàvin]

I’ve tried that and spent 50 minutes on hold two days in a row… while I get that CS can get busy, it doesn’t fill me with trust… hence I came here

[Katie_B]

I am sorry to hear this @Dàvin. 

We have no account access here on the community so can't look into your order. 

As soon as there is an agent available your call will be answered. 

Katie