I recently upgraded to the iPhone 14 and sent my iPhone 11 back as a trade in on 20 October, that was a Royal Mail strike day whose service I used as it was printed on the Jiffy bag EE sent to return it in .
it’s now the day before the next day of Royal Mail strike and the package was sent using 48 hour tracked.
im been messaged saying the deadline is 27/10 to receive it. The courier site shows it at the final destination before reaching EE yet it’s stated that on 22/11 and it’s now later than I expected.
I’ve done my bit, I received the returns envelope on 20/11,posted same day. 2 days later it’s at the final post destination before reaching EE.
am I likely to get any leeway with the date as I’ve done all I can.
one other thing is they offered £12 a month off my bill to trade in my iPhone 11. EE state they are expecting a 64gb version but when they realise it’s a 128 would I get any extra money off?
I need Royal Mail to pull their finger out never mind strikes,I had exactly 7 days from receiving returns envelope to get the phone to them with 2 days of postal strikes in between so feel a bit rushed but I did my best
