Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55662 Views
  • 118 replies
  • 15 Helpful

Waiting for my new phone

I ordered my new phone on the 11/10 I was advised there was a 7 day delay but i still have not received it can someone advise how long it will be before I receive my device 

FiFinne by Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful

Xbox

How long does it take to receive delivery for an xbox?

TV order

Hi, I ordered a Tv on Thursday and initial payment was taken when ordered. Normally orders arrive within a couple of days but I’ve heard nothing. can I get advice on how long I would be waiting?

Recent order

Hi there I recently placed an order on the 16th of Oct got my confirmation email straight away. I've still not received any update on my order or received my order. When I try tracking my order with the ref number i was emailed I get the sorry there ...

B-e-n-n-y by Investigator
  • 315 Views
  • 3 replies
  • 0 Helpful

I haven't received my sim card yet

Hello, I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now." I ordered this SIM over a week ago and today I even receiv...

iphone 14 pro max

hi, i ordered my iphone 14 pro max over a week go and still havnt got a tracking number and still hasnt arrivedand help on when it may arrive 

Awaiting delivery

I have ordered iPhone 14 pro max on 15.10.22. Still waiting for the delivery.  Any update please?

Sa1234 by Explorer
  • 680 Views
  • 9 replies
  • 1 Helpful

Xbox series s

Hi I placed an order for an Xbox series x and I paid the £10 up front and received an email but how do I know if my order has been successful because I can’t see that it’s been added onto my plan

Joellie12 by Established Contributor
  • 325 Views
  • 4 replies
  • 0 Helpful

Digital money card

Hi got a new phone and with that a digital card does anyone know how I get this ? Is it sent out via email 

Wardy10 by Explorer
  • 692 Views
  • 2 replies
  • 1 Helpful