Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61408 Views
  • 118 replies
  • 15 Helpful

When will I expect my order?

I have ordered an upgrade on my contract - I’ve ordered an iPhone 14 Pro Max in Space Black of 256GB… I ordered it early hours on the 24th December. I know it says orders are usually dispatched within 24 hours but of course I wasn’t expecting this on...

CodiDevo by Investigator
  • 474 Views
  • 4 replies
  • 1 Helpful

Resolved! Nintendo switch

I want to get the Nintendo switch by paying the monthly plan option but my account not linked yet, will this post do that?

Amitiel by Investigator
  • 403 Views
  • 3 replies
  • 2 Helpful

Delivery

How long does it take to deliver items ?

Resolved! Apple.pencil

I placed an order yesterday for the apple pencil 2 I was charged and confirmation email sent. However I've had a refund to my account for this today can anyone advise why this would have happened  thank you

Swilly46 by Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

iPhone 11 new contract

I ordered a new contract with ee for my son on the 26th December and I’ve paid upfront but still not got a confirmation for delivery how long does it normally take please 

Zoep4200 by Investigator
  • 564 Views
  • 6 replies
  • 2 Helpful