Trying to upgrade but having problems with account

[Leannebutt123]

I’m due an upgrade so have been through the whole process of adding the new phone to my basket. Once I click on checkout it comes up saying there’s a problem and that I’m not the account holder but I am 

[Chris_B]

@Leannebutt123   you are registered as an account user, not as the bill payer. You need to log into your account and change your status to bill payer then you are the account holder. 

[Leannebutt123]

I’m struggling to find this on my account. Can you point me in the right direction please 

[XRaySpeX · Accepted solution]

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

[Leannebutt123]

All sorted now. Thank you 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.