SIM Upgrade

[CarlH]

I recently received a text to say EE are freshening up their SIM plans and gave me a few options, all of which were slightly more expensive. I was offered a 30 day rolling plan at £13 a month or a 24 month plan at £10 a month, the latter suits me better having a work mobile also. Happy to stay with EE for 24 more months also.

I have now gone through the process and ordered the £10 a month offer. 

My question is, will I get a new SIM card? The phone is still working fine, but I have had the same SIM card for about 5 or 6 years, maybe more, so suspect it may not be 5G compatible? 

Id like to take advantage of the 5G where I can in the limited areas but it appears I may need a new SIM or eSIM?

Any advice or guidance much appreciated. 

[Leanne_T]

Hi @CarlH 

Thanks for coming here. 

For a SIM upgrade no new SIM card is sent out. 

Was the plan 5G that you selected? To access 5G you would need a 5G plan and 5G compatible phone, this would not need a new SIM card. 

Leanne 🙂

[CarlH]

Hi Leanne

I am hoping it was a 5G but perhaps not? The plan suggested was the "Essential SIM 25GB", which states 

• Access to 5G Network
• Unlimited Minutes
• Unlimited Texts
• Excellents Speeds - Max 100 Mbps

Kind regards

[Leanne_T · Accepted solution]

Hi @CarlH 

If the plan details shows access to 5G, this would be a 5G plan. 

If you would like to make sure, please call us on 150 and the team will check this does have 5G access for you 🙂

Leanne.

[CarlH]

Hi @Leanne_T 

It must be a 5G plan as the 5G icon was present today when I went to work. 😉

Kind regards
Carl

[Katie_B]

Thanks for coming back and letting us know. 

Have a great weekend @CarlH. 

Katie