No Order Confirmation Not Receieved

KLS3815 · ‎19-08-2023

Hi, My phone was stolen yesterday so I called last night to block the current sim and I upgraded my Contract at the same time to provide me with a phone. I was told that it would be delivered today. However, i have had no Order Confirmation sent via email, my account details regarding the plan have not been updated, it is still showing my old phone. So i have nothing to be able to track this with. What can i do?

Northerner · ‎19-08-2023

Hi @KLS3815

Youll receive a text message from DPD with your delivery. If you cannot use EE order tracking then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

KLS3815 · ‎19-08-2023

I dont have a phone to be able to receive a text? Customer Services provided me with a tracking number but it says those details are incorrect?

Northerner · ‎19-08-2023

Hi @KLS3815

Assumed from your original post you had access to another device.

If the tracking number is incorrect you will need to contact EE CS again via live chat.

https://ee.co.uk/contact-ee/account-billing/mobile

You need the DPD tracking number to check DPD.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎19-08-2023

@KLS3815 , if you have given DPD your email address, then you will receive notification via email. I take it you have the DPD app? You can also keep a look-out via their app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.