Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54115 Views
  • 118 replies
  • 15 Helpful

still waiting

on the advice of an advisor 2 weeks ago I cancelled my iPhone 14 pro max 256gb purple to the silver model as I was told it would be in stock within 14 days but im still waiting any update on when these will be in currently using iPhone 12 pm with a d...

Shj by Contributor
  • 427 Views
  • 2 replies
  • 1 Helpful

Delivery of order

Hi there, does anyone know if my EE order is being delivered to my house do I personally have to be in, or can a family member sign for my order.thanks 

Woodsy04 by Investigator
  • 273 Views
  • 1 replies
  • 0 Helpful

No Order Information

Odered the Pixel 7 Pro on the 7/10/22 & I'm still waiting for an update since the phones release 13/10/22. My mate upgraded his plan to it & it came within a couple of days. Even the web page says "Usually dispatched within 1 day yet I'm still waitin...

HW14 by Investigator
  • 286 Views
  • 1 replies
  • 0 Helpful

Resolved! Order iPhone 14 Plus

Hi all, I ordered an upgrade last night (Sunday 16th) and the confirmation email came through. However, there was a note saying on the order screen that my iPhone 14 Plus would take 1 day to dispatch and that I should expect a text from DPD confirmin...

CiaranUT by Explorer
  • 583 Views
  • 3 replies
  • 2 Helpful

Sim card not arrived

I ordered my sim card on the 10th of October and I'm still waiting for it. The sim has already been put onto my plan so will I have to pay for it when I haven't received it

Order

Hi I’ve placed an order for a new contract and I’ve had an email to call you but I can’t find the right number

Fredddd by Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

Phone delivery

I ordered a new phone yesterday due to mine being stolen. I haven't received any confirmation email about my order and it said it would be next day delivery. I can't track the order as have no information or call EE because I have no phone. Please ca...

Order

Hi I ordered a iPhone 14 on Thursday got email saying successful order and no phone delivered yet how many days does this take  thanks 

Toniw45 by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

Order

Hi EE are you scamming people. I order the Apple Watch ultra on 10th October get told delivery is 17th October. Now I’m being told 28 delivery due to apple not sending and I should take it up with apple and not EE.This is how you guys will lose custo...