Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59125 Views
  • 122 replies
  • 15 Helpful

No sim card

New phone arrived on Sunday via DPD but no sign of the sim card in the package. Spoke to someone on 150 and he seaid in the 16 years he's worked for EE he's never known them to be sent seperately. Is that correct? thanks

Placed an order

I have placed an order has this gone through please

NikkiB79 by Visitor
  • 308 Views
  • 2 replies
  • 0 Helpful

Mobile Phone

When will I receive my tracking number to track my delivery status 

Davo11 by Contributor
  • 277 Views
  • 1 replies
  • 0 Helpful

No updates after confirmation.

Sorry, we can't show your order details right now.  Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD. For the latest news on device launches, pop by ...

anjasola by Established Contributor
  • 436 Views
  • 4 replies
  • 1 Helpful

Upgrade

Hi I got an email saying they need to confirm some details on my upgrade 

Upgrade / Swap

So i had an upgrade which was cancelled which i'm completely fine with but since then i keep getting messages sayin if i don't send my phone i'm using now they're gonna charge me £275 ... and i just confused 

antwalsh by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

Help me

hello on 09/09/2022 I did an earlier update.  I added a new iPhone pro max gold to it.  on 6.10 I called the service office to find out about my parcel.  I got a message that it was delivered to the ee store on September 15th.  I did not receive any ...

Dominika3 by Investigator
  • 437 Views
  • 2 replies
  • 1 Helpful

Confirmation Email

Hiplaced an order a couple of hours ago for additional line but no confirmation email to confirm order placed. How long do they take to be confirmed?

Pinky12 by Investigator
  • 455 Views
  • 3 replies
  • 1 Helpful