Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52182 Views
  • 117 replies
  • 15 Helpful

ordered the wrong phone model

Ordered the wrong phone via the site thought i was getting the 14 pro but just got the 14 would i be able to swap it? 

No delivery

In stock next day delivery was 2 days ago but my order still hasn’t dispatched the website specifically said “in stock” for next day delivery Called customer service but very unhelpful 

iLovett by Explorer
  • 306 Views
  • 3 replies
  • 0 Helpful

Order

I ordered a new phone and put the wrong email

Brooke33 by Visitor
  • 244 Views
  • 1 replies
  • 0 Helpful

Upfront cost keeps changing from £0 to £50

Hi,I’m currently trying to upgrade my plan and phone, it states that there won’t be an upfront cost, but when I got to buy it, the upfront cost appears again, even though the plan or phone hasn’t changed.

No delivery date

Ordered an Apple Watch as a pay monthly add-on, on 17/09/22. Website said "In Stock - Usually dispatched within 2-3 days". Received emails advising that my order is confirmed, and another confirming that they're preparing to send me order. 9 days lat...

Track

Hi I want to know where my older is I older it yesterday 

Toni777 by Investigator
  • 341 Views
  • 6 replies
  • 0 Helpful

New order email scam?

I recently placed and order online for a sim only contract renewal. I can't fine any update but have had an email from ********************   Is this real or a scam? And how can I check for updated on my order?    [mod edit: removed personal details ...

Diane1946 by Investigator
  • 1428 Views
  • 9 replies
  • 3 Helpful