Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54127 Views
  • 118 replies
  • 15 Helpful

iPhone 14

Anyone know how long it takes for orders. Ordered an iPhone 14 on Thursday and only had a confirmation email. Had nothing since. 

DPD refused delivery.

Hi everyone, I’m looking for some advice please? My upgrade was due for delivery the other day so I waited in ready to collect. Dpd refused delivery and from what I can see, it’s because my house number wasn’t given to them. It is on my EE account. S...

Jen777 by Visitor
  • 323 Views
  • 2 replies
  • 0 Helpful

Order

Hi Team,       I  booked my 13 pro max 256GB Deep Purple but I didn’t got any messages regarding the booking status. Can you please help me out regarding this and send me the booking details ASAP. Thanking You Team.

Resolved! iphone 14 pro max 256gp deep purple

Good Morning,  I have booked Iphone 14 Pro Max still doesn’t have any update. May I know when I will get an update regarding booking status and tracking details.  Thank You. 

Resolved! Order confirmed but awaiting delivery date

I ordered my watch on the 1st of August and its saying order confirmed but waiting delivery date.i have also had a email saying my order has been confirmed but I've heard nothing about when it's being dispatched it just says waiting a date for delive...

iPhone 14 Pro Max 1TB Purple Order Delays

What is the latest update on stock? I ordered the 14 Pro Max purple 1tb a week ago and when I ordered it said within 7 day dispatch. Today is day 7 and I’ve had no update from EE as to what is going on. It still shows as 7 days on the website for tha...

TonyGray by Investigator
  • 574 Views
  • 3 replies
  • 1 Helpful

House number

I have signed up for home broadband and I have noticed that my details do not include my door number, just road name and post code. How do I amend this?