My EE says I am not the account holder

[christiancairns]

My EE account says I don't have the authority to change things and I should contact the account holder but I am the account holder, please help?

[Profile closed · Accepted solution]

Hi @christiancairns 

Welcome to the EE Community,

If you call customer services on 150 they will be able to change your MyEE account settings.

Thanks,

David 

[Silvermane]

I had this issue in2020. I called EE and they said they’d sort it. I go in now to renew my contract and I’m still not showing as the account holder. I’ve been with Orange/EE for 25 years with the same number and they still screw up.

[Chris_B]

@Silvermane  it’s your account that you setup on whether you are the account holder or account user.    You can change that yourself.    

[Silvermane]

It’s always been my account and I’ve always been the bill payer. It’s never been set up or had any contact to anyone else.

[James_B]

Hi @Silvermane,

Welcome to the EE Community. 🙂

If you're the account holder, you can switch from user to bill payer in My EE. Just go to Account settings > Manage numbers.

Hope this helps.

James

[RJML]

'Account Settings' doesn't even appear for me, It's seemingly non-existent. I'm not sure why this is an issue in the first place. 3 is a much better phone service, I regret joining EE. 

[James_B]

Hi @RJML,

Welcome to the EE Community. 🙂

Are you logging in at id.ee.co.uk/login, rather than via the app?

James

[Lanre8]

This is beyond ludicrous now EE..the old app was way better and more straightforward.