Upgrade order not found

Tommy83g
Investigator
Investigator

‎10-08-2023 08:00 AM

Got a notification through the app that I could upgrade early so I did.

 

Placed an order for Samsung galaxy s23 and got my order confirmation email.

When I went to track it there is nothing. It says my order ref is wrong. I also downloaded the DPD app and nothing showing as scheduled for my address.

 

I thought I'd wait 24 hours and still nothing is on there. And when I go on the app it lets me look at upgrades but now it wants my to pay and upfront fee for the same deal I originally ordered.

 

I'm so confused

 

Please advise!

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎10-08-2023 08:15 AM - edited ‎10-08-2023 08:15 AM

@Tommy83g  You need a tracking number in order to track and you get that when a device is allocated to you, you have an order number.    Might be worth giving customer services a call about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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