Phone order

[Kelly261080]

I placed an order for a phone contract, I have the confirmation email but that’s it, I’ve tried to track my order but it just says 

sorry we cant show your order details right now ?? 
can anyone please help, I can’t even find a live chat

[James_B]

Hi @Kelly261080,

Welcome to the EE Community. 🙂

When did you place your order?

Which phone did you choose?

James

[Kelly261080]

Hi,   I placed the order on Tuesday and it was the iPhone 14 pro Max  gold 

[James_B]

Which storage size @Kelly261080?

James

[Kelly261080]

128gb

[James_B]

Hi @Kelly261080,

That model is usually dispatched within one day.

If you download the DPD app and register your details, can you see any scheduled deliveries?

James