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SIM not working

Danny82
Investigator
Investigator

‎15-08-2023 11:20 AM - edited ‎15-08-2023 11:21 AM

Ordered a new SIM on Friday as i hoped it would correct the connection issues I've been having in my new area. Unfortunately EE have cut off my old SIM even though it was still in use. I've now had to go two days without my phone and with no confirmation of my new SIM being delivered. Unfortunately this also means that I can't call EE to try and find a solution as my calling has been cut off apart from on WhatsApp 

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎15-08-2023 11:40 AM

Hello @Danny82 ,

Welcome to the community,

Did you order a replacement SIM card? 

If you have something like Skype or another phone, or someone else’s phone, here is a free number to ring customer service:
08000798586

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Danny82
Investigator
Investigator
In response to Schockwave

‎15-08-2023 12:05 PM

Yes I ordered a new SIM. Unfortunately I don't have a landline phone as I never use it. I will try the Skype solution thank you 

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