New contract

Lukep88
Explorer

‎26-06-2023 10:39 AM

I ordered a new iPhone 14 yesterday I got a confirmation with an order number but I can seem to track the order and was not sure if I needed to do anything else 

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3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎26-06-2023 10:43 AM

Hi @Lukep88,

If you've taken out a pay monthly plan, you should be able to track your order online here.

You just need your reference number and email/phone.

DPD will text you before 11am on the day that your device is due to be delivered.

Thanks,
Alex

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Lukep88
Explorer

‎26-06-2023 12:13 PM

I tried ringing the number and asks for my ee phone number but I don’t have one yet 

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Christopher_G
EE Community Support Team
In response to Lukep88

‎26-06-2023 12:26 PM

Hi @Lukep88 

Was it the number on the email from us that you were calling? That one doesn't usually ask for a number.

Chris

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