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Upgrade Question

CarolynB
Visitor

‎14-01-2023 08:32 AM

Hello I recently upgraded my phone but was sent the wrong colour. I have now returned this phone and has confirmation from DPD that the phone has been returned. Can someone please confirm whether I can now start the upgrade process again? I would like to go into store and get the device same day. 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎14-01-2023 08:44 AM

Hi @CarolynB 

It can take 14 days to process a return. When was it returned?

Thanks 



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