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Upgrade phone

smiffffy
Visitor

Ordered an iPhone 14 pro max on 28th of December when I try to track it it says Sorry, we can't show your order details right now.

 

Any help appreciate

5 REPLIES 5
Katie_B
EE Community Support Team

Hi @smifffy. 

Welcome to the community. 

Please could you confirm what colour and memory size you ordered?

Speak soon, 

Katie

ollyhl
Explorer

This is the same case with me, I ordered an iPhone 14 Pro Max Silver 128GB, and it also tells me that I can't see my order details right now.

Katie_B
EE Community Support Team

Hello @ollyhl

I have checked our stock for the iPhone 14 Pro Max Silver 128GB and can see this is in stock. 

When did you place your order?

Katie

29/12/22

Katie_B
EE Community Support Team

Thanks for confirming @ollyhl

I would recommend speaking with customer care who can take a further look into this. 

Please give them a call on 150. 

Katie