Hello @Tallescarniel ,
Welcome to the community,
It would be five working days , which excludes weekends and bank holidays for refund, but if you are still concerned, then you will have to speak to customer service to get this looked into, as there are no account access here, this is not customer service.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
