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Hello

BasharMonaghan
Visitor

‎02-01-2023 03:36 AM

How do I order, when I try to buy something it sends me to add a device or join a community

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎02-01-2023 05:47 AM

@BasharMonaghan : Do you already have a mobile phone contract with EE? You cannot buy an accessory online unless you already have a mobile phone contract from EE. You are expected to pay for it along with your existing EE mobile plan. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎02-01-2023 08:41 AM

@BasharMonaghan   That’s because it wants to sign in to your EE billing account.   The add to plan store is a perk of being an EE contract customer so an EE customer can purchase items over a period of 11 months when they are billed each month for their EE contract.    

The shop is only for EE contract customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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