Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59723 Views
  • 124 replies
  • 15 Helpful

Registering account

Trying to complete a purchase and as a new customer I try to order and bring me to a screen where I need to ‘link’ an account, I don’t have a Device to link or broadband.. I have registered into the community but yet still does not take me further.. ...

Help

Hello, I need your help. I have an order with you under number. I received an email to contact you, but my english is bad, my native language is portuguese. Someone from the attendants speaks Portuguese or Spanish that can help me, preferably Portugu...

Ordering

How do I link my account to the community , I would like to order an iPad 

Lozpowis by Visitor
  • 297 Views
  • 1 replies
  • 2 Helpful

Early Upgrade to Sim only

Hi, I early upgraded and paid the early upgrade fee on the 4th of September-I’ve since received an email confirmation from EE however my plan hasn't updated on my EE account and I’ve heard no more, when should I expect the change to happen? I’m neari...

Upgraded order confirmation

I upgraded by small business contract to the new iPhone 14 pro on the 09/09/2022 and I have not had any confirmation by email or text, I signed and approved the documents that were sent to me. Could you please tell me when I should expect an email co...

I ordered my iPhone 14 and no confirmation

Hey all,  I upgraded my BT mobile to an EE mobile plan, got accepted and passed credit checks and paid £6.98 delivery charge over the phone. but still have not got any form of communication or reply to see what time it will be delivered or anything k...

Neil0071 by Explorer
  • 632 Views
  • 4 replies
  • 0 Helpful

Order confirmation

I have currently got sim only contract. I recently upgraded for iphone 14 promax and the apple watch ultra. I paid 190£ for apple watch.since i have paid for it i got emails to confirm my watch and phone pre orders. The order reference number that wa...

Sikandar by Investigator
  • 516 Views
  • 2 replies
  • 0 Helpful

Has my order been accepted

I received this email today first receiving a email with thank you for my order and a tracking number etc does this mean I’m accepted just need to get my billing account up to date which has now been paid? Thanks for choosing to upgrade with us. We j...