Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65565 Views
  • 120 replies
  • 15 Helpful

iPhone 14 pro backorder

Hello, I ordered a 14 pro 128gb on the 25th October and was told it would be despatched with 14 days. It’s now been 14 days and no sign of any further progress. 

Pb678 by Visitor
  • 418 Views
  • 1 replies
  • 0 Helpful

Resolved! Meu pedido

I need you to check my order 

Diinniiz by Visitor
  • 398 Views
  • 1 replies
  • 0 Helpful

Order despacth

Hi I have an order number starting xko. I ordered on the 31st October and it stated that it is normally despatched with in 24 hours. I have gone on order tracking and it says that there is no information on the order yet but we are are on day 7 now. ...

iphone

hi, orderd my iphone over 3 weeks ago and still havnt got a tracking number and still hasnt arrived. 

Upgrade no confimation

I upgraded and I didn't receive any confirmation email or message. I also paid £30 upfront and the money was withdrawn.

Gmihai by Explorer
  • 462 Views
  • 3 replies
  • 0 Helpful

Delivery

Hi I’ve upgraded to iphone 14 pro and I received and email saying my order is on its way to me and when I try to track it says Sorry, we can't show your order details right now. Don't worry, we'll keep you updated…..

gk44 by Investigator
  • 1575 Views
  • 21 replies
  • 0 Helpful

Google Pixel 7 pro 256gb delivery dates

Hi everyone I pre ordered Google Pixel 7 pro 256gd in obsidian black on the 8th of October but have still not had a delivery date confirmed. Is any one else still waiting for their device/ know when it's likely to arrive?

alt88888 by Explorer
  • 696 Views
  • 4 replies
  • 1 Helpful

Order

I have ordered my upgrade phone on the 29/10/2022 and the email said the phone would be dispatched within 1 working day however I haven’t heard anything back ?

k4ye23 by Investigator
  • 672 Views
  • 7 replies
  • 1 Helpful

I Phone 14 Pro Max

Hi,I ordered Iphone 14 pro max in black 128gb on 10th of October - advised dispatch within 28 days... well 28 days is today and still no word as to when my phone is going to be sent out... Can anyone advise as to how much longer before it will be dis...