No monthly SIM card recieved

[DG96x]

Ordered a monthly contract SIM card on 17/12/22 but have not received it. Have received letters saying the direct deposit has all been set up but no SIM card.

[DG96x]

I also tried tracking online and it said it could not track it. 

[Leanne_T]

Hi @DG96x

Thanks for coming here. 

SIM card orders are sent by Royal Mail and will have no tracking details. 

If you have not received the SIM, please give us a call on 0800 956 6000 and the team will get this looked into for you. 

Leanne.