New order

[Fryedeggslol]

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if ako order number means im approved or am I wasting my time ?

[Schockwave]

Hello @Will_bar06 ,

Welcome to the community,

Orders are sent out on a first come first serve basis, but it depends whether EE have them in stock as to when you will receive your device, as it is down to Apple to send out devices.

What colour, storage size did you order?

Please also make sure that you have the DPD app as you can keep an eye on delivery, as DPD will text you up to the evening before delivery and another one on the day of delivery with a one hour window and a PIN number, which you have to show the driver, also make sure the app has the same information as EE have.

[Schockwave]

Hello @Suzieq4 ,

Welcome to the community,

This happens every year, and it is down to Apple not sending enough devices out, as they are so popular, other networks are having the same problem.

What colour and storage size did you order?

[Will_bar06]

I ordered an iPhone 17 pro max 256GM and silver

[Linzi_H]

Hi @Will_bar06 

If you ordered an iPhone 17 Pro Max 256GB Silver a few days ago, the stock guidance shows expected delivery will be within more than 28 days.

I can see @Schockwave has given you some great advice above already, and the next update you'll get will be once stock is assigned to your order.

Linzi 

[wrightie248]

Hi, I ordered the same but when I download the dpd how do I have a tracking number? I ordered a sim only online so don’t have the xo/KO number or what ever it is - mine starts with EE and then numbers. Any help would be greatly appreciated. 

[Will_bar06]

I ordered an iPhone 17 pro max 256GB silver

[Will_bar06]

I have ordered this phone online a few days ago and I’m still waiting for it to be even dispatched and another member of EE have told me that it is within 28 days or more is this true if so I am thinking of cancelling and leaving EE

[Schockwave]

@wrightie248 , if you ordered a sim online and not a new phone, then you do not have a tracking order, SIM cards are sent via second class post.

If you ordered a phone, then please tell us what model, colour and storage size, as one of the staff can take a look as to roughly how long it will be until you can expect your device.

[Schockwave]

@Will_bar06 , if you read above you could have found your answer, to expect delivery within more than 28 days, as @Linzi_H  has already stated.

[Schockwave]

@Will_bar06 , I have already replied to your other thread, no need to start a new one, devices are delivered on a first come first serve basis, so customers who ordered before you and have been waiting longer than you, will get them first. This is down to Apple not delivering enough, and as they are a new model and very popular can take up to 28 days to deliver, but could be sooner as stocks are replenished, patients is a virtue, but if you want it quicker, then order from. Apple, if they can deliver sooner, nothing stopping you.