Highlighted
by EE Community Manager
EE Community Manager

A change to delivery procedures for DPD

During this ever-changing situation, many delivery companies are making changes to the way they carry out deliveries in order to protect the safety of their staff and customers. 

 

DPD have implemented a new delivery process with immediate effect.

 

What does this mean for you?

 

With immediate effect, DPD will no longer ask for you to sign their handheld units and will instead sign it on your behalf.


They will record your name and a ‘Delivery on Authority’ message in the signature section of the unit.

 

If your delivery requires you to show proof of ID, you will still be required to show this to DPD on delivery.

 

There will still be the full track and trace functionality, giving you complete visibility of your parcels.

 

This will now form your proof of delivery process for all deliveries until further notice.

 

 


Community guidelines Community stars programme




Meet the EE Community teamHow to use the community
15 REPLIES 15
Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

That's great but DPD need to be reminded! They aren't doing it.

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD

@The_mickster  then you need to contact DPD and state that. It's their policy they are breaking not EEs


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

I have done but they have directed back to EE. 

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD

.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

I am now confused I understood that DPD, given the current situation, now leave the consignment without a signature. They haven't and they have now returned the phone to EE. How do I get it re- delivered and get it left without a signature? 

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD

Sorry my last post I mistook you as another user who's phone was given to people at his old address.

 

Yes the new policy is that they.no longer need a signature but they still need to see ID.

 

If your phone is going back to EE you need to contact them about re-delivery.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

How are they going to see ID from 2 meters away! I am not prepared to interact with the driver. Should I try O2?

Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

DPD response 

 

Thank you for contacting DPD.

I can understand that you want us to deliver your parcel and leave on doorstep. However I regret to inform you that we will not be able to process that as your parcel is already processed for onward journey (Return To Consignor). I request you to please get in touch with your sender for further assistance.

Thank you for your time and understanding.

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD


@The_mickster wrote:

How are they going to see ID from 2 meters away! I am not prepared to interact with the driver. Should I try O2?


It is called security. They need to make sure the person picking up the phone is the person that ordered it.

 

Would you like it if you ordered a phone and they delivered it to someone else and they took it then kept it?

 

Or if a scammer accessed your account and managed to order a phone which you end up paying for but got delivered to them and DPD just handed it over.

 

The new policy is to leave the item on the door step but they still have to make sure its you picking it up.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

Point 1. That's called a mis-delivery and DPD would be at fault.

Point 2. Accessing my account doesn't require a mis-delivered phone. 

 

Please explain how they read read ID from two meters away?

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD

Look EE are trying to protect you and them from fraud and you are not liking it. Sorry but companies have a responsibility to make sure the person collecting the phone is the one that has ordered it. IF you don't like it I suggest you wait until stores re-open and then try ordering the phone there because this will be the same for any network due to them having to be sure it is you that ordered it.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD


@Sorcha wrote:

During this ever-changing situation, many delivery companies are making changes to the way they carry out deliveries in order to protect the safety of their staff and customers. 

 

DPD have implemented a new delivery process with immediate effect.

 

What does this mean for you?

 

With immediate effect, DPD will no longer ask for you to sign their handheld units and will instead sign it on your behalf.


They will record your name and a ‘Delivery on Authority’ message in the signature section of the unit.

 

If your delivery requires you to show proof of ID, you will still be required to show this to DPD on delivery.

 

There will still be the full track and trace functionality, giving you complete visibility of your parcels.

 

This will now form your proof of delivery process for all deliveries until further notice.

 


Above for you to understand I have highlighted in bold made it black and made it bigger for you from this very post from an EE staff member in which you replied to saying they are not doing their job. But it appears they did.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by Investigator
Investigator

Re: A change to delivery procedures for DPD

I would prefer to speak to EE customer care about this. I would be grateful if you could desist from responding to my posts.

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: A change to delivery procedures for DPD

If you would like to speak to EE ring them.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by
EE Community Support Team

Re: A change to delivery procedures for DPD

Good Afternoon @The_mickster

 

If your delivery requires you to show proof of ID, you will still be required to show this to DPD on delivery.

 

Once your parcel has been scanned and processed as returned our customer care team will be able to look into your re-delivery options. 

 

Have a great day,

 

Katie 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.