Hi I ordered the new I phone 13 pro max in graphite on the 6th of December, I ordered that particular colour as the handset was available within 7 days unlike other colours that had a 21. Day delivery time. , Its now been 10 days and I still haven’t received my new handset, I’ve used my tracking number that was given to me and I have phoned customer service but they could not give me any information about delivery, when I upgraded with the upgrade team I was told that I’d defo receive the phone within in 7 days. I appreciate things can change but surely you shouldn’t give a delivery timescale if your not 💯 certain that the handset will reach the customer within the timescale offered.
