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Smart plugs wont connect to new smart router

Emuzz9
Investigator
Investigator

‎16-12-2021 07:51 AM

Hi, so I upgraded my broadband and got the new smart router & discs. However I can't seem to split out the 5 & 2.5 G. Already seems to be separated. Long story short I can't reconnect my smart plugs. Any help or advice appreciated. The discs are working fine however. 

Thanks in advance 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎16-12-2021 11:23 AM

Hi @Emuzz9

 

Welcome to the community.

 

Which smart plugs do you have?

 

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎16-12-2021 12:23 PM

The white Smart Router does not have functionality to separate the WiFi bands, unlike the black Smart Hub. 1 suggested dodge is to turn off the 5GHz band, connect your smart devices to 2.4GHz & then turn 5GHz back on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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