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22-12-2020 06:30 PM
Hi,
I ordered an upgrade on the 16th Dec & am still waiting for confirmation text message for delivery. I have the order number which came over on the email but this doesn't work when searching for it on the tracker. Can anyone help me please 🙏
22-12-2020 06:33 PM
@RSHIRLEY75 An order number is not a tracking number. What device have you ordered?
22-12-2020 06:35 PM
@RSHIRLEY75 I take it you mean you can't track your order number on this site? https://myaccount.ee.co.uk/orderdetails
22-12-2020 06:53 PM
The S20
22-12-2020 06:54 PM
Yes thats right
22-12-2020 07:21 PM
@RSHIRLEY75 I've just tried to login to that site and It cant find an order when I use my email address, but is fine if I try my phone number?
Dunno whats going on with it
22-12-2020 08:15 PM
Yes that's the same with me too.
23-12-2020 08:22 AM
Hi both,
If you're unable to track your order online, I'd recommend getting in touch with our Customer Care team so they can give you an update on this.
Jon
