Upgrade order 16th December

[RSHIRLEY75]

Hi,

I ordered an upgrade on the 16th Dec & am still waiting for confirmation text message for delivery. I have the order number which came over on the email but this doesn't work when searching for it on the tracker. Can anyone help me please 🙏 

[Chris_B]

@RSHIRLEY75  An order number is not a tracking number.   What device have you ordered? 

[NYRBrian]

@RSHIRLEY75 I take it you mean you can't track your order number on this site? https://myaccount.ee.co.uk/orderdetails 

[RSHIRLEY75]

The S20

[RSHIRLEY75]

Yes thats right

[NYRBrian]

@RSHIRLEY75 I've just tried to login to that site and It cant find an order when I use my email address, but is fine if I try my phone number?

Dunno whats going on with it

[RSHIRLEY75]

Yes that's the same with me too.

[Jon_K]

Hi both,

If you're unable to track your order online, I'd recommend getting in touch with our Customer Care team so they can give you an update on this.

Jon