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Upgrade order

Olabola
Visitor

Hi, I’ve got an upgrade phone coming tomorrow and I received the notification from Dpd. However when I checked the link that was provided in SMS it appeared to be coming to the billing address not the delivery address I have provided. I’m living and working away from home for about a month now and therefore I have different address for delivery other than the billing address. Tried to change it online with Dpd but it won’t let me it says I should contact seller. Please help me with this or change the address for me I’m attaching my email confirming and showing the delivery address I have provided 

BDD0BE30-EC09-4AD5-9771-82C0A4AD136C.jpeg

 

1 REPLY 1
Katie_B
EE Community Support Team

Hello @Olabola

 

Thanks for coming to the community. 

 

I have not accepted your image due to it showing personal information. 

 

I would recommend contacting our customer care team who can confirm which address this has been sent to and what the process would be for changing this. 

 

Katie.